Frequently Asked Questions

We have recently had a huge influx of orders, so our processing time might take a bit longer – approximately 2-9 working days. However, most of our orders are processed and shipped at the lower end of that range.

We are working hard to get your orders to you as soon as possible. While you're picking out your favourite items, don't forget to keep the combined processing and shipping times in mind. That way, you can plan for the perfect arrival of your goodies.

Our goal is to keep you in the loop and ensure that your shopping experience is not just fun but also super smooth. If you ever have questions or need assistance, please email us at hello@charmcobrisbane.au

For our Australian customers, your order will arrive within 3-10 working days after dispatch.

As for our international pals, here's the scoop on shipping times:

🌟 New Zealand: 4-11 working days

🌟 Asia Pacific: 5-28 working days

🌟 North America: 10-24 working days

🌟 Western Europe: 5-19 working days

🌟 Rest of the world: 12-30 working days

All packages are sent via Sendle, and tracking information will be emailed to you.

Your feedback and suggestions mean the world to us, and we're always eager to hear from our fantastic customers. Feel free to drop us a message with your idea, and we'll take it into serious consideration. Who knows, your suggestion might just lead to an exciting addition to our product lineup!